Skip to main content

Refunds

You can make a full or partial refund from the Payments dashboard. When a payment is refunded, the ClubPal fee is also refunded proportionate to the amount refunded.

For example, if a full refund is made, the full fee is refunded. However, if only 50% of the original payment is refunded, only 50% of the ClubPal fee will be returned.

Payment Provider Fees

Please note, the payment platform fee e.g. Stripe or Square may not be refunded. Please check with your payment provider for details on fee refunds.

Refunding a Payment​

Navigate to the payment dashboard at Admin > Payments > Dashboard. For the payment you want to refund, you will find the Issue Refund option.

Refund menu

You will then see a dialog where you can enter the amount to refund. It will default to the maximum amount you can refund. You also have the option to add a description or reason for the refund for your records.

Refund dialog

Partial Refunds

If a partial refund was previously issued, the maximum amount you can refund will be up to the balance remaining of the initial payment.

Cancelled Sessions​

When cancelling a session which has a fee, you can opt to issue refunds during the cancellation process. For more details, see the Cancelling Sessions section.