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Payments overview

ClubPal can simplify your club's finances by centralising payments from your members and giving you quick access to transactions and reports. You can take payments for membership, paid sessions, products or merchandise, as well as accepting one-off payments.

Dashboards give you an instant overview of your income as well as full, exportable reports, so you can reconcile your accounts. ClubPal also allows you to quickly issue full or partial refunds with no ClubPal fee on the refunded amount.

Payment methods for sessions​

ClubPal offers flexible payment methods for paid sessions:

  • Payment in person - no online payment taken; the member pays at the session by cash or other arrangement
  • Card when booking - payment by debit or credit card at the time of booking
  • Pass - the booking is deducted from a pre-purchased Pass

See Booking sessions for a full explanation of how session payments work from a member's perspective.

Saved cards​

Members can save their card details for faster checkout when making future payments. Card information is stored securely by the payment provider (Stripe or Square), not by ClubPal.

Payment providers​

ClubPal has partnered with Stripe and Square to accept payments. Both are market-leading payment platforms and are fully Payment Card Industry Data Security Standards (PCI DSS) compliant and support Strong Customer Authentication (SCA).

Security

ClubPal does not store any card or security details for users' cards.

Each provider has a slightly different pricing model. Check their websites for up-to-date pricing to see which is most appropriate for your club.

Digital wallets​

ClubPal supports payments via digital wallets such as Apple Pay and Google Pay. Subject to device and browser compatibility, these can be used to pay for sessions, products, and merchandise.

Recurring payments​

Digital wallets can be used for recurring payments such as membership and passes when using Stripe. They cannot be used for recurring payments with Square at this time, due to limitations in the Square API.

Charges​

Payments on ClubPal are subject to a transaction fee. ClubPal charges a flat 2.5% fee for each transaction in addition to the fee applied by the payment processor. This fee is deducted automatically and the balance is credited to your account.

Session cost reporting​

When setting up a session you can optionally record the running cost of the session. This enables you to report on whether a session covers its costs, grouped by time period and category. For example, you can run a report on all sessions categorised as "Track" over a 12-month period to see whether income covered costs.