Automated emails
ClubPal automatically sends emails to members when certain events occur on the platform. The sections below list the emails sent for each area of the platform.
Sessions
Booking Confirmed
Sent when a member books on to a session, confirming the booking with session details. Members promoted from the waiting list to the confirmed booking list also receive this email.
Booking Cancelled
Sent when a member cancels their booking, confirming the cancellation.
Added to Waiting List
Sent when a member joins the waiting list for a session that is at capacity.
Session Cancelled
Sent to all members with a confirmed booking when a future session is cancelled.
This email is only sent when a future session is cancelled. Members on the waiting list do not receive the Session Cancelled email.
Session Updated
Sent to all booked members when the date or time of a session is changed, provided the session has not yet ended.
Session Created
Optionally sent to administrators when a new session is created. This can be enabled under Profile > Notifications.
Payments
Payment Receipt
Sent to a member when they make a payment on the platform, providing a record of the transaction.
Membership
Membership Activated
Sent when a member purchases or is manually added to a Membership Package, confirming the details of their new membership.
Membership Expiry Reminder
When enabled, sent a configured number of days before a member's membership expires.
Members who have opted in to automatic renewal will not receive this reminder — they receive the Membership Renewal Reminder instead.
Membership Renewal Reminder
When enabled, sent to members who have opted in to automatic renewal a configured number of days before their membership expires.
Membership Renewed
Sent when a membership is successfully renewed automatically.
Membership Renewal Failed
Sent when an automatic renewal attempt fails (for example, if the member's payment card has expired or been declined). The email invites the member to renew manually.
Membership Activated (Admin Notification)
Optionally sent to administrators when a membership package is purchased. This can be enabled under Profile > Notifications.
Store
Order Receipt
Sent to a member when they place an order, summarising the items ordered and including a payment receipt where applicable.
Order Placed (Admin Notification)
Optionally sent to members with the ManageStore permission each time an order is placed. This can be enabled under Profile > Notifications.