Availability and pricing
Facility hire is currently in preview. Some features may change before general availability.
Each facility has its own weekly availability schedule and a set of pricing tiers. These are configured on the facility edit page.
Availability schedule
The availability schedule defines when the facility is open for bookings, day by day.
For each day of the week you can:
- Mark the day as open and specify one or more time windows.
- Mark the day as closed to prevent all bookings on that day.
Single window
The most common setup is a single open window per day. For example, a pitch that is available from 08:00 to 22:00 every day uses one window per day:
| Day | Open | Close |
|---|---|---|
| Monday | 08:00 | 22:00 |
| Tuesday | 08:00 | 22:00 |
| … | … | … |
Multiple windows
A facility can have multiple open windows on the same day. This is useful when the facility is unavailable for a period in the middle of the day, for example a room that is used for staff meetings from noon to 14:00:
| Window | Open | Close |
|---|---|---|
| Morning | 09:00 | 12:00 |
| Afternoon | 14:00 | 21:00 |
Members can only book slots that fall entirely within a single window. A booking cannot span across a gap between windows.
The availability schedule sets recurring weekly hours. For one-off closures — such as a bank holiday or a maintenance day — use a blockout instead.
Pricing tiers
A pricing tier defines a bookable duration and its price. A facility can have multiple tiers, for example:
| Tier | Duration |
|---|---|
| 60 minutes | |
| 90 minutes | |
| 120 minutes |
When a member selects a start time, only the tiers that fit within the remaining available time are offered. For example, if the facility closes at 22:00 and a member picks 21:15, only tiers of 45 minutes or fewer (accounting for any buffer) are shown.
Standard price
Every tier has a standard price that applies to all members by default. This is the price most members see.
Activating and deactivating tiers
Each tier can be marked as active or inactive. Inactive tiers are not shown to members and cannot be selected at booking time. Use this to remove a duration option without deleting its history on existing bookings.
Sort order
The sort order controls the sequence in which tiers are presented to members at checkout. Lower numbers appear first.
How slot times are calculated
When a member picks a date, ClubPal computes the available start times using the following approach:
- The shortest active tier duration becomes the step interval (for example, if you have 60- and 90-minute tiers, the step is 60 minutes).
- Start times are produced by walking from the open time to the close time in steps (for example, 08:00, 09:00, 10:00...).
- For each candidate start time, the system checks that the slot is free — no overlap with existing bookings or their buffers, no blockout period, and within the advance booking window. Start times on dates beyond the maximum advance days are not shown, and the date picker itself is also restricted to that window so members cannot navigate to an out-of-range date.
- For each valid start time, only the tiers that fit within the remaining available window are listed.
- Start times with no eligible tier are hidden.
The buffer configured on the facility is factored in when checking for overlap. A confirmed booking at 10:00–11:00 with a 30-minute buffer blocks the next start time until 11:30.