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Troubleshooting

Facility Hire is missing from admin navigation​

  • Confirm your club has Facility Hire enabled.
  • Confirm your account has Manage Facility Hire (or System Administrator) permission.

See Permissions to grant access.

Members cannot see any slots​

Check the facility configuration:

  • Confirm the facility is marked Active.
  • Confirm weekly availability includes the selected day and time.
  • Check booking rules (minimum notice and maximum advance).
  • Check for overlap from existing bookings, pending holds, or buffer time.
  • Confirm pricing tiers are active — if no active tiers exist, members cannot book.

Members cannot see a specific facility​

  • The facility may not be marked Active.
  • There may be no active pricing tiers configured for that facility.

Member cannot cancel a booking​

The booking may be inside the configured cancellation window for that facility. Members cannot cancel within this window; admins can override by cancelling directly.

Booking stayed pending and did not confirm​

If checkout is not completed, pending bookings expire automatically after about 15 minutes and release the slot.

User is blocked at confirmation​

If terms and conditions are configured for the facility, users must accept them before confirming the booking.

Still need help?​

Contact the ClubPal team for additional support.