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Availability and rules

Control when facilities can be booked and how bookings are managed.

Booking windows​

Each facility has configurable rules that restrict when members can book:

  • Minimum Notice (hours) — Members must book at least this many hours in advance. For example, a 24-hour minimum notice means bookings must be placed at least one day before the desired slot.
  • Maximum Advance (days) — Members can book no further than this many days in advance. For example, 90 days means members can see available slots up to 90 days from today.

Availability schedule​

Configure Weekly Availability to set open/close times for each day of the week. Only slots within the open hours appear to members.

Booking restrictions​

  • Buffer Between Bookings (minutes) — Minimum gap required between the end of one booking and the start of the next. This prevents back-to-back bookings (useful for setup, cleanup, or maintenance).
  • Slot Interval (minutes) — Duration of available time slots. For example, 30-minute intervals mean members can book 30, 60, 90 minutes, etc.

Cancellation and refund policies​

  • Cancellation Window (hours) — Period before the booking when members can cancel. For example, a 24-hour window means members can cancel up to 24 hours before the booking. Bookings within this window cannot be cancelled by members (though admins can override).
  • Refund Window (hours) — Timeframe during which refunds are automatically issued when a booking is cancelled. After this window, no refund is issued (though admins can override).

Key behavior​

  • Members can cancel confirmed or pending bookings, but cancellation windows are enforced.
  • Admins can cancel bookings even when a member cancellation window has passed.
  • Refund eligibility is based on the refund window policy and can be overridden by admins.
  • Slot availability checks include existing bookings, pending holds, and configured buffer minutes.