Swapping bookings

If a member can no longer make a session they've booked, they can swap their booking to a different session instead of cancelling and booking again. This avoids a second card payment (and a second payment provider fee) for sessions paid when booking.

How to swap a booking

1. Go to the session details page for the booking you want to move.
2. Click the Booked button.
3. Select Swap Booking from the menu.
4. Choose a session to move the booking to, then click Swap.

You'll be taken to the session the booking was moved to, so you can confirm it landed in the right place.

Club admins, session leaders, and coaches assigned to a session can swap a booking on a member's behalf from the same session details page, or from the Bookings tab in Admin > Sessions.

Which sessions can you swap to

Only sessions that meet all of the following are offered as swap options:

• The session is in the same club and starts in the future.
• Its booking window is currently open.
• It costs the same as, or less than, the original booking.
• If the original booking used a pass, the pass is valid for the new session.

You can't swap to a more expensive session. If you want to move to a pricier session, cancel the original booking and book the new one instead.

note

If the original booking hasn't been paid for yet, for example it's set to Payment in person, this cost restriction doesn't apply, since nothing has been charged.

Refunds

If the new session costs less than the original booking, the difference is refunded automatically to the payment method used for the original booking. If the sessions cost the same, or the original booking wasn't paid online, no refund is issued.

Swapping to a full session

If the session you're swapping to has reached capacity, the booking is placed on its waiting list instead of being confirmed straight away, the same as a fresh booking would be. If a space frees up on the session the booking was swapped from, the next person on that session's waiting list is promoted automatically.

Swap history

Once a booking has been swapped, a short history showing where it moved from and when is shown on the booking, both on the member's own bookings page and in the admin Bookings tab.

Frequently asked questions

Can a member swap a booking that's already on the waiting list?
No. Only confirmed bookings can be swapped. A waiting list booking can be cancelled and a new booking made instead.

Is there a time limit on swapping?
Yes. A booking can only be swapped up until the same point it could be cancelled, based on the session's Cancellation Window setting. See Creating sessions for details.

Can a member swap to a session they're already booked on?
No, that session won't be offered as an option.